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Shipping and returns

Shipping Methods and Delivery Times

JEANSTRACK guarantees delivery of the order to the carrier the same day for all orders placed Monday to Friday before 1:00 p.m. (Spanish time) , provided the items are in stock. Orders placed on Saturdays, Sundays or holidays will be processed the next business day .
Please note that delivery times are calculated in weekdays and may be affected by local or national holidays .
In addition, if you choose as payment method the bank transfer , the order will not be shipped until we have the confirmation of payment by the bank .

Orders are shipped from our warehouse in Monday to Friday at 1:00 p.m. , except holidays.

⚠️ Attention: We do not ship to post office boxes .


Our delivery options:


Spain – Peninsula:

 Free shipping from €80
📦 Delivery time: 2 to 4 business days
🚚 Shipping cost (VAT included):
• Free on orders over €80
• €3.90 on orders under €80
🔁 Return cost: €3.90

STANDARD SHIPPING: The above deadlines apply to orders placed Monday to Thursday before 1:00 p.m. No deliveries are made on Saturdays.


Spain – Balearic Islands:

📦 Delivery time: 2 to 4 business days
🚚 Shipping cost (VAT included): €9.40 on all orders
🔁 Return cost: 9.40 €


Spain – Canary Islands:

📦 Delivery time: 2 to 4 business days
🚚 Shipping cost (VAT included): €13.40 on all orders
🔁 Return cost: €13.40

For shipments to the Canary Islands, VAT (21%) is not applied , but Customs taxes do apply . Jeanstrack assumes the Export DUA , and the client Import DUA .
We cannot determine the exact amount of taxes, as they depend on the tax system such as the IGC and the Canary Islands customs .
As a guide (non-binding), rates usually range from 25 € and 50 € , plus the percentage corresponding to the Canary Islands IGIC .
( We are not responsible for possible variations applied by customs without prior notice. )


INTERNATIONAL SHIPPING:


ZONE 1:

France, Italy, Austria, Germany, Belgium, Netherlands

📦 Delivery time: 3 to 5 business days
🚚 Shipping cost (VAT included):
• €4.90 on orders under €150
• Free on orders over €150
🔁 Return cost: 9 €


ZONE 2:

Denmark, Slovakia, Slovenia, Czech Republic, Poland, Luxembourg, Liechtenstein, Andorra, Monaco, San Marino, Vatican, Portugal, Switzerland

📦 Delivery time: 3 to 5 business days
🚚 Shipping cost (VAT included): €9.90 on all orders
🔁 Return cost: 9 €


ZONE 3:

Bulgaria, Croatia, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Norway, Romania, Serbia, Sweden, Albania, Bosnia, Cyprus, Iceland, Faroe Islands, Kosovo, North Macedonia, Malta, Montenegro, Turkey

📦 Delivery time: 3 to 5 business days
🚚 Shipping cost (VAT included): €21.90 on all orders

🔁 Return cost: €21.90

ZONE 4:

Rest of the world:
Canada, USA, Mexico, Brazil, Argentina, Chile, South Africa, Morocco, Egypt, Tunisia, Australia, New Zealand, Japan, Hong Kong, China, South Korea, North Korea, Thailand, Russia, India, Nepal, Dubai, United Arab Emirates, Ukraine

📦 Delivery time: 3 to 5 business days
🚚 Shipping cost (VAT included): €42.35 on all orders

🔁 Return cost: €42.35


Returns and Exchanges

You have 14 days to request a return for any item.

For a product to be considered returnable, it must be in the same condition as when purchased, with no signs of use and the original label attached.

To initiate a size exchange or return, please access the following link by filling in the text boxes with the order ID and purchase email:

For any questions or queries, please email info@jeanstrack.com.
Logistical information related to your return
  • Returns of orders from Spain have a cost of €4 per refund.
  • Returns of orders from the EU have a cost of €9.90 per refund.
  • Returns of orders from outside the EU have a cost of €22 per refund.
  • Changes are completely free.