Shipping policy
Shipping methods and delivery times
JEANSTRACK hands your order to the carrier the same day for all orders placed Monday to Friday before 1:00 pm (Spanish time), provided the items are in stock. Orders placed on Saturdays, Sundays or public holidays are processed the next working day.
Delivery times are counted in working days and may be affected by local or national holidays.
If you pay by bank transfer, the order will only be shipped once we receive payment confirmation from the bank.
Orders leave our warehouse Monday to Friday at 1:00 pm, except public holidays.
β οΈ Please note: we do not ship to PO boxes.
Our delivery options
Germany, Italy and the Netherlands
π¦ Delivery time: 3 to 5 working days
π Standard shipping (VAT included):
β’ Free on orders of β¬90 or more
β’ β¬4.90 on orders under β¬90
β‘ Express shipping (48 working hours): β¬7, free from β¬200
Spain β Mainland
π¦ Delivery time: 2 to 4 working days
π Shipping cost (VAT included):
β’ Free on orders of β¬59 or more
β’ β¬3.90 on orders under β¬59
Spain β Balearic Islands
π¦ Delivery time: 2 to 4 working days
π Shipping cost (VAT included):
β’ Free on orders of β¬80 or more
β’ β¬4.90 on orders under β¬80
Spain β Canary Islands
π¦ Delivery time: 2 to 4 working days
π Shipping cost:
β’ Free on orders of β¬150 or more
β’ β¬13.40 on orders under β¬150
For the Canary Islands VAT (21%) does not apply, but customs duties do. Jeanstrack handles the export declaration and the customer the import declaration. The exact amount depends on the Canary tax system (IGIC) and customs. As a guide (non-binding): β¬25 to β¬50, plus IGIC. We are not responsible for changes applied by customs without notice.
International shipping
Delivery time for all international shipments: 3 to 5 working days. Refund return costs are listed under βReturns and exchangesβ. Size exchanges are always free.
France
π Shipping cost (VAT included):
β’ Free on orders of β¬59 or more
β’ β¬3.90 on orders under β¬59
Portugal
π Shipping cost (VAT included):
β’ Free on orders of β¬150 or more
β’ β¬3.90 on orders under β¬150
Zone A: Austria and Belgium
π Shipping cost (VAT included):
β’ Free on orders of β¬150 or more
β’ β¬4.90 on orders under β¬150
Zone B: Czechia, Denmark, Slovakia, Slovenia, Luxembourg and Poland
π Shipping cost (VAT included):
β’ Free on orders of β¬150 or more
β’ β¬5.90 on orders under β¬150
Zone C: Bulgaria, Croatia, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Malta, Romania and Sweden
π Shipping cost (VAT included):
β’ Free on orders of β¬200 or more
β’ β¬12.50 on orders under β¬200
Zone D: Australia, Canada, Chile, Cyprus, South Korea, USA, United Arab Emirates, Hong Kong, Israel, Japan, Malaysia, Norway, New Zealand, United Kingdom, Singapore and Switzerland
π Shipping cost:
β’ Free on orders of β¬300 or more
β’ β¬49.90 on orders under β¬300
Outside the EU, import duties and taxes may be charged to the customer.
If your country is not listed, write to us at info@jeanstrack.com.
Returns and exchanges
You have 14 days from receiving your order to request a return of any item. The product must be in the condition you received it, unworn and with the original label attached.
To start a size exchange or a return, go to our returns portal and enter your order number and purchase email: https://returns.itsrever.com/jeanstrackreturns
For any questions, write to info@jeanstrack.com.
- Size exchanges: free in all countries.
- Refund return from Germany, Italy and the Netherlands: β¬7.
- Refund return from Spain: β¬4 (Balearic Islands β¬9.40, Canary Islands β¬13.40). Free if you choose a gift card.
- Refund return from the rest of the EU: β¬9.90.
- Refund return from outside the EU: β¬22.
