Terms of service

Terms and conditions of sale

Last updated: 9 November 2026

1. Who we are

The online shop jeanstrack.com is operated by JEANSTRACK, S.L., tax ID (NIF) B67853689, registered office Camino del Forcall s/n, 12300 Morella (Castellón), Spain, registered in the Commercial Register (Registro Mercantil) of Castellón, sheet CS-44845.
Email: info@jeanstrack.com · Phone: +34 964 160 836 (Monday to Friday, 7:00–15:00 Spanish time).

2. Scope

These terms govern purchases made on jeanstrack.com. By placing an order you accept them. We recommend that you save or print them. The contract can be concluded in English, Spanish, French, German or Italian.

3. Products and prices

Prices are in euros and include applicable VAT. Shipping costs are shown separately in the cart and at checkout before you confirm your order, according to our shipping policy. Deliveries outside the EU may be subject to customs duties or import taxes payable by the buyer.

4. How to order

Add products to your cart, enter your details and choose delivery and payment methods, review the summary and click the payment button. You can correct any details before confirming. The contract is concluded when we send you the order confirmation email. If an item becomes unavailable after your purchase, we will let you know and refund the full amount immediately.

5. Payment

We accept the payment methods shown at checkout (card, PayPal, Klarna and others depending on your country). Payments are processed by secure payment providers; we do not store your card details. If you pay by bank transfer, we ship once the bank confirms payment.

6. Shipping and delivery

Delivery times and shipping costs by country are listed in our shipping policy. Risk of loss or damage passes to you on delivery.

7. Right of withdrawal, returns and exchanges

If you are a consumer, you have 14 days from receiving your order to withdraw from the purchase without giving a reason. How to do it, return costs by country and the model withdrawal form are in our refund policy. We refund the price, including standard shipping, within 14 days of receiving your withdrawal notice; we may withhold the refund until we receive the item or proof that you have sent it back. Size exchanges are free.

8. Legal guarantee

All products carry the 3-year legal guarantee of conformity from delivery (Spanish consumer law, RDL 1/2007), without prejudice to mandatory rights in your country of residence. If an item is faulty, email info@jeanstrack.com with photos and your order number: we will repair or replace it or refund you, at no cost to you. Normal wear and tear from use is not a defect.

9. Liability

We are liable in accordance with the law. Nothing in these terms limits your statutory consumer rights.

10. Data protection

We process your data in accordance with our privacy policy.

11. Complaints

If you have any problem, email info@jeanstrack.com and we will reply as soon as possible. You can also contact the consumer services where you live.

12. Governing law

These terms are governed by Spanish law. If you are a consumer resident in another EU country, you keep the protection of the mandatory rules of your country and may bring proceedings before the courts where you live.